Frequently Asked Questions
General Inquiries
What are you thinking about? Here are answers to your most frequently asked questions. If you can not find what you are looking for, please contact our customer service centre.
Reservations
How can I reserve a Car?
You can book the car through our website anywhere in the world, anytime. Just select where you wan to receive the car, the model of the vehicle and the date and time..
Are you ready? Book it now
You want to book it in person. Call 920028281 or visit one of our branches.
Are you ready? Book it now
You want to book it in person. Call 920028281 or visit one of our branches.
Can I change or amend my reservation?
We understand plans can change or you might change your mind.
Whether you want to upgrade your vehicle or add extra comforts, it’s effortless updating your booking. Simply call our reservations team 920028281.
You won’t be charged for any updates, but if you upgrade with higher value services you will pay the difference.
If you downgrade, we unfortunately can’t repay the difference so please choose carefully.
You should always review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Can i get quotation without making a reservation?
Yes, of course. When you search for your hire vehicle, we’ll simply show you the cars available and their respective prices. No strings attached.
Fleet
I am not happy with the car that I reserved, can I change it?
We always aim to provide the perfect model for your journey.
If you are not satisfied with your choice, you can change it during your journey. Simply visit the nearest hire station and we may exchange it, depending on the availability of other vehicles.
If your hire car has a fault, we will of course make it our priority to provide another vehicle.
Terms & Conditions
Can i hire a car if I do have traffic violations?
You cannot hire a car, if any driver has any unspent driving convictions for:
- Careless, reckless or dangerous driving,
- Driving or attempting to drive whilst under the influence of drink or drugs,
- Theft or unauthorised taking of a vehicle – or
- Been disqualified (or anything similar) in the last 10 years.
Can I drive the Car to GCC?
We want you to enjoy as much freedom as possible – the road is yours, you can drive your hire car from Saudi into Oman, Kuwait and UAE. But you will need to take out Authorization letter, please visit one of our branches and asked them for Authorization letter.
*Service fee is 100 SAR per driver.
You need further information simply call our team 920028281.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
I forgot my driving license at home, would I still get the car?
Unfortunately you can’t. We need to verify your driving license before you get behind the wheel.
Extras
Should the additional driver be present when the vehicle is received?
Yes - the additional driver will also need to be present to show their driving license in person as well.
If you’re driving abroad, you and your additional driver will also need to bring your International Driving Permits.